Terms and Conditions



By registering for QScan on lwks.com or qscan.io, you enter a relationship with us, and it is important that you understand the nature of that relationship, which is explained in the Terms and Conditions below.



Privacy and Communication


By registering on this site you are gaining membership to the Lightworks or QScan (LWKS) Community and are agreeing to the following:

- We are granted permission to set browser cookies, in accordance with EU law.
- We are granted permission to send emails containing information pertinent to your membership and licensing to your registered email address.

Your registered email address will be included in our mailing lists for Lightworks, QScan, and Redshark News, and LWKS Offers.



YouTube upload Terms of Service


In addition, to the extent you access services or content provided by YouTube through Lightworks or QScan, you agree to be bound by the YouTube Terms of Service located at: https://www.youtube.com/static?template=terms



Managing your email


a) System emails

‘System’ emails are defined as ‘emails pertaining directly to the user’s lwks.com account’, and these are triggered by either by user-action (such as registration-completion / order-confirmation / forum-thread subscription) or by the licensing system (e.g. license expiry warnings). It is not possible to unsubscribe from ‘system’ emails, other than by account deletion.

b) Campaign List emails

You can unsubscribe from non-essential campaign lists: Lightworks or QScan News/Offers at any time, via several methods:
1. Change your Account Settings, via the link on your lwks.com profile page.
2. Click on the ‘Manage your email subscription’ link included in every campaign email.
3. Click on the ‘Unsubscribe from all Lightworks or QScan communications’ link included in every campaign email.

c) Forum emails

Participating in a forum thread, or creating a topic, will automatically subscribe you to that topic - you will receive notification emails to alert you to responses. You can unsubscribe from topics by visiting the thread and clicking the ‘Unsubscribe’ button located immediately above the message-list.

d) Community emails

If you join a community group you might receive announcements from that group’s administrator. If you participate in a group-discussion, you will receive discussion notifications. Currently there’s no way to stop these notifications, other than to leave the group.

If you have any concerns, please contact webteam@lwks.com who will be happy to assist.

LWKS Community Ethos


“The disposition, character, or fundamental values peculiar to a specific person, people, culture, or movement”

LWKS Forum features are provided to enable Lightworks or QScan members and Forum users to communicate and exchange information, knowledge and views between individuals and the entire Community.

We want to encourage a positive, optimistic tone, (except in circumstances where it would be either inappropriate or misleading) and posts, where possible, should be informative and accurate. We want this to be fun, and the Forum and Community should reflect this.


LWKS Forum


The LWKS Forum is the first place to go when you have questions about any version of Lightworks or QScan, if you do not have a support contract with LWKS.

The scope of the Forum is limited to discussions about Lightworks or QScan, related software and equipment (such as cameras, computers, storage and I/O that might be used with Lightworks or QScan) as well as editing techniques and other areas of technology that may be of interest.

The Forum may be used to discuss the merits of Lightworks or QScan in comparison with other products, but you must comply with the rules (below) about accuracy, respect and appropriate language.

Lightworks or QScan users should visit the Forum and search for answers to their questions. If searching is not successful then posting a question will normally result in a prompt reply from either an experienced Lightworks or QScan user, or a LWKS team member.

Please make sure that you search the Forum thoroughly before posting a question, because while the vast majority of users are patient and willing to help, you are unlikely to get much response if the question has been answered many times already.


Inaccuracy and defamation


You must not post inaccurate or defamatory information about the Lightworks, QScan or LWKS on Internet forums, blogs or web pages. We welcome the reporting of views on Lightworks or QScan, good or bad, but we want to limit the spread of misinformation - malicious or otherwise. It is a condition of use that you do not spread misinformation and that if you are uncertain about any aspect of LWKS’ products, services or publications you contact us first.


Unsubstantiated and nonconstructive criticism


You must not make unsubstantiated claims or otherwise speak negatively about Lightworks or QScan or any other manufacturer's product without substantiating your comment. For example, if you think that a product is “unusable”, then you must say how it is unusable, for you, in your context.


Politeness and Respectfulness


You must always be polite in your Forum and Community posts. However much you disagree with someone, you must address them politely. For example, nobody is “an idiot”. You may say, however, that you “are surprised that someone could hold such a view in the light of X, Y or Z.” You should be polite and respectful even to LWKS’ competitors.


Equality and Fairness


We will not allow any content or communication that contravenes LWKS’ own policies, which are, in summary, that there must be no submissions or communications that explicitly or by implication suggest inequality or disadvantage based on race, religion, sexual orientation or disability (handicap). Any content submitted that contravenes these rules will not be accepted and the originator will be banned from the Community and Forum. Where political views are expressed, they must be relevant to the industry and must be clearly flagged as the opinion of the author and not LWKS. Overt political grandstanding will not be acceptable.




Your contributions must not be unduly negative. The Ethos of the Forum is that it is positive and helpful. If you are having problems, then please ask questions in a respectful way.

“This product is rubbish” and “[Some company] doesn’t know what it’s doing”. Are not acceptable.

“I haven’t been able to make this work for me. Can anyone help?” and “I think I must have misunderstood this, because I can’t see how it’s supposed to work. What does anyone else think?” are acceptable.

Posts that are considered to be unduly negative will be edited or possibly removed by a Moderator.


Language and content


The Forum is available worldwide, and has a very large number of users, young and old, and from widely different cultural backgrounds. Please be mindful of this. We will edit posts that we consider inappropriate. We have to ensure that language and content is appropriate for a very wide range of users.


Advice disclaimer


LWKS does not guarantee that staff will respond to any given issue, and the quality of advice given is in part determined by the quality and quantity of information provided by the user.

While we will always endeavour to be helpful, LWKS does not take any responsibility for the consequences of advice or information given anywhere on the LWKS Forum.

LWKS does not take responsibility for the consequences of any advice or any content whatsoever posted by non-LWKS employees.

As a Forum user, you have no legal redress to any advice given either by LWKS or other Forum users.




All public posts and communications on the Forum will be monitored by Moderators, the body of which is made up of volunteers from the LWKS Community, and Administrators, made up of LWKS employees. All have the facility to move, edit and delete any post and lock any thread.

Contravention of the Forum terms of use will result in posts being edited or deleted and an explanatory warning will be issued. If contraventions are severe or frequent enough, then topics or posts can be deleted and Forum users banned without notification.

Pro and Edu license owners contravening the Forum terms may find their forum rights blocked without recourse to a refund. The ability to use a paid-for license will be unaffected.

Members who are banned or in other ways restricted from using the Forum may contact webteam@lwks.com to discuss their case, and if the Administrators conclude that the contravention was either unintentional or caused by a genuine misunderstanding, the Member may be reinstated.

LWKS firmly supports the right to freedom of discussion and will in no way restrict, as long as these terms and conditions are followed by users. We hope that you enjoy your experiences with Lightworks or QScan and look forward to your participation in the Community!


Termination and Deletion


You can terminate your LWKS account at any time. To do this, sign in to the User Portal and go to your Profile - https://app.lwks.com/profile. At the bottom of the page you will see a link to ‘Delete account’ - this process will first require you to cancel any active subscriptions.

On account deletion, LWKS shall make reasonable efforts to disable and discard all details, however, you acknowledge and agree that removed data may persist in backups or caches for a reasonable period of time and copies of or references to the account may not be entirely removed, due to the commercial nature of the service. 


QScan is part of the LWKS family.